ReSpec Refund & Cancellation Policy

1. Scope

This policy applies to the paid products of the ReSpec service operated by Potential Labs Inc. (the "Company") — the one-time access passes (1 week / 1 month) and the monthly subscription (auto-renewing).

2. Product Information

• Product: Unlimited resume feedback + AI cover-letter writing (digital content/service)
• Price (VAT included):
  • One-time 1-week pass — ₩5,800 (no auto-renewal)
  • One-time 1-month pass — ₩11,800 (no auto-renewal)
  • Monthly subscription — ₩10,620/month (auto-renews every month)
  • Subscriptions started before this policy took effect continue to renew at their original price (₩5,310/month).
• Payment method: Credit/debit card and easy-pay (processed via a domestic payment gateway such as PortOne, Korea Payment Networks (KPN), KakaoPay, or TossPayments)
• Access period:
  • One-time 1-week pass: 7 days from the payment date
  • One-time 1-month pass: 1 month from the payment date
  • Neither auto-renews; paid benefits end when the period expires. If you purchase again while a pass is still valid, the new period is added to the remaining period.
  • Monthly subscription: renews automatically every month. If you cancel, you may continue to use the service until the end of the current billing cycle.
  • Purchases made during a free trial: if you buy a pass or start the monthly subscription while a free trial pass (see the Terms of Service) is still running, the paid access period starts when the free trial ends — a pass runs for its period from the trial's end date, and for the monthly subscription the first billing cycle runs until one month after the trial's end date, which is also the next billing date. The remaining free-trial days are not lost.

3. Cancellation & Refund Terms

1. A user may request a cancellation (full refund) within 7 days of the payment date, provided no paid deliverable has been generated. This 7-day window applies even to products whose access period is shorter than 7 days (the 1-week pass).
2. In this policy, a "paid deliverable" means a resume feedback report or an AI cover letter generated and delivered by the Company at the user's request. Logging in, browsing screens, and uploading a resume file do not constitute use.
3. Under the Korean Act on the Consumer Protection in Electronic Commerce, once one or more paid deliverables have been generated, the supply of digital content is deemed to have begun and the right of withdrawal may be limited. However, a refund is still available even after supply begins where:
   • the service was provided differently from what was advertised or agreed, or
   • normal use was impossible due to reasons attributable to the Company (e.g., a service outage).
4. The limitation in Section 3 applies only where the Company disclosed the grounds before payment and obtained the user's consent.
5. Where there is a clear payment error, such as a payment-method error or duplicate charge, a full refund is provided.
6. For a purchase made during a free trial, the 7-day cancellation window counts from the payment date (not from the start of the paid access period). Paid deliverables generated during the remaining free-trial days are use of the free trial, not of the paid product, and do not limit the right of withdrawal under Sections 1 and 3.

4. Auto-Renewal & Cancellation of the Monthly Subscription

1. The monthly subscription is automatically charged (renewed) each month using the payment method registered by the user.
2. The user may cancel the subscription at any time via My Account > Subscription / Pass or the contact below.
3. Upon cancellation, no further charges are made from the next billing date, and the user may continue to use the service for the remainder of the current billing cycle already paid for. Partial refunds for a billing cycle already used (elapsed) are, in principle, not provided (except in the cases under Section 3).
4. If a renewal charge fails due to a payment-method error, etc., auto-renewal may stop, and paid benefits are removed at the end of the access period.

5. Refund Procedure

1. How to apply: Submit a refund request to the contact below together with your payment details (payment date, order number, payment email).
2. Processing time: After the refund reason is verified, the cancellation/refund is processed to the payment method within 3 business days. (Actual posting may take additional time depending on the card issuer.)
3. Refund amount: Calculated according to this policy.

6. Contact

• Email: privacy@potential-labs.com
• Company: Potential Labs Inc.

Matters not specified in this policy are governed by applicable laws and the Company's Terms of Service.